A quality management implementation framework for manufacturing‐based R&D environments

Abstract

This research outlines the practices that managers believe are critical for achieving quality management in applied research and development (e.g. R&D, process development, product development, and engineering) departments of manufacturing companies. Using these practices, comments from R&D managers, and the existing quality in R&D research literature, a model is developed that highlights the need for broad management practices, specific management practices, awareness of the R&D external environment, and a quality culture to achieve quality management in the R&D departments of manufacturing organizations.

Citation

Kumar, V. and Boyle, T. (2001), "A quality management implementation framework for manufacturing‐based R&D environments", International Journal of Quality & Reliability Management, Vol. 18 No. 3, pp. 336-359. https://doi.org/10.1108/02656710110383557