Exploring the antecedents of quality commitment among employees: an empirical study
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 23 May 2008
Abstract
Purpose
The purpose of this paper is to explore the major factors that impact the quality commitment of employees in organizations.
Design/methodology/approach
The paper uses a cross‐sectional design and the propositions are validated through two sample surveys conducted in two separate organizations in Turkey.
Findings
The study presents four independent variables as the major factors affecting quality commitment of employees, viz. the leadership commitment towards quality; the quality orientation of the organization; team effectiveness and effectiveness of quality‐related communication. The four hypotheses are found to be valid.
Originality/value
The paper attempts to contribute towards the literature on quality commitment of employees. So far, studies on quality commitment have been quite limited and hence this effectively fills a gap in the literature. Examination of data collected from a government ministry and a manufacturing company reveals some significant findings, which contributes to quality management literature.
Keywords
Citation
Demirbag, M. and Sahadev, S. (2008), "Exploring the antecedents of quality commitment among employees: an empirical study", International Journal of Quality & Reliability Management, Vol. 25 No. 5, pp. 494-507. https://doi.org/10.1108/02656710810873899
Publisher
:Emerald Group Publishing Limited
Copyright © 2008, Emerald Group Publishing Limited