Quality Management: Beyond the Japanese Model
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 October 1994
Abstract
A key strategic objective behind the introduction of TQM centres on ensuring employee commitment and participation in continuous process innovation for the purpose of improving operational efficiencies and developing a competitive edge within the expanding and dynamic marketplace. Uses the experience of Pirelli Cables to describe employee responses to the process of establishing a “quality culture” and to illustrate how Japanese TQM programmes may not be well suited to building employee commitment within an Australian workforce which is culturally very diverse.
Keywords
Citation
Dawson, P. (1994), "Quality Management: Beyond the Japanese Model", International Journal of Quality & Reliability Management, Vol. 11 No. 7, pp. 51-59. https://doi.org/10.1108/02656719410739028
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited