The long view of total quality management pays off
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 October 1995
Abstract
Uses a review of literature to examine quality in the context of its current understanding thinking by advocates of total quality management (TQM). It must be realized that TQM is not a short‐term fix. It demands thorough preparation, unbending commitment, clear direction from management and, above all, patience. Rising consumer expectations are forcing industries to reevaluate existing practices and improve them. To achieve competitive supremacy all organizations in Europe and worldwide will need to take a long‐term strategic view of TQM. Looks at a manufacturing company in the North of England which is laying down the foundations for implementing TQM.
Keywords
Citation
Patel, A. (1995), "The long view of total quality management pays off", International Journal of Quality & Reliability Management, Vol. 12 No. 7, pp. 75-87. https://doi.org/10.1108/02656719510093583
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited