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Are total quality management programmes in higher education worth the effort?

Dean Elmuti (Lumpkin College of Business and Applied Sciences, Eastern Illinois University, Charleston, USA)

Yunus Kathawala (Lumpkin College of Business and Applied Sciences, Eastern Illinois University, Charleston, USA)

Matthew Manippallil (Lumpkin College of Business and Applied Sciences, Eastern Illinois University, Charleston, USA)

ISSN: 0265-671X

Article publication date: 1 August 1996

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