Product’s technical quality profile design based on competition analysis and customer requirements: an application to a real case

Abstract

This paper concerns the problem of product’s technical quality profile design based on competition analysis and customer requirements. A modified version of Qbench algorithm has been developed aiming to support the engineering design process. A set of values for the technical/engineering product characteristics is selected by means of a comparison with competitors’ products (benchmarking), and customer expectations. A numerical application is also provided.

Citation

Franceschini, F. and Zappulli, M. (1998), "Product’s technical quality profile design based on competition analysis and customer requirements: an application to a real case", International Journal of Quality & Reliability Management, Vol. 15 No. 4, pp. 431-442. https://doi.org/10.1108/02656719810214341