Talking Tech: Communicating and Collaborating more Effectively with Your IT Support Staff
Laura Rose Taylor
(Laura Rose Taylor (Laura.Taylor@nau.edu) is the Instructional Design Librarian, Sr from the Cline Library, Northern Arizona University, Flagstaff, AZ.)
Michael Taylor
(Michael Taylor (Mike.Taylor@nau.edu) is a Support Systems Analyst, Sr from the Cline Library, Northern Arizona University, Flagstaff, AZ.)
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Abstract
Provides some ideas and strategies to help users and technical support staff work together to create environments where communication and collaboration are more effective – and enjoyable.
Keywords
Citation
Rose Taylor, L. and Taylor, M. (2004), "Talking Tech: Communicating and Collaborating more Effectively with Your IT Support Staff", Library Hi Tech News, Vol. 21 No. 2, pp. 25-26. https://doi.org/10.1108/07419050410533369
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited