Post‐satisfaction factors affecting the long‐term orientation of supply relationships
Abstract
Purpose
This article seeks to analyze the concept of the long‐term orientation of relationships in the supply chain (SC). This research aims to study interactions between satisfaction and commitment with the relational perspective of firm‐supplier relationships.
Design/methodology/approach
The establishment of a “post‐satisfaction” framework is necessary. A model based on structural equations is used to test the set of hypotheses.
Findings
The findings show that cooperation, communication, satisfaction, proved trust and commitment explain the long‐term orientation of the relationships in the SC.
Research limitations/implications
This research only considers the buyer's perspective. The article considers some implications relating to different profiles of trust.
Practical implications
The article includes several implications about how to communicate with customers and suppliers, how to cooperate with customers and suppliers, why buyers trust suppliers, how buyers perceive satisfaction, and how buyers commit to suppliers.
Originality/value
This research, based on its “post‐satisfaction” approach, aims to complete the framework proposed by Cambra and Polo. Ideas related to the evolution of trust (“previous” vs “proved” trust) are discussed.
Keywords
Citation
Cambra‐Fierro, J.J. and Polo‐Redondo, Y. (2011), "Post‐satisfaction factors affecting the long‐term orientation of supply relationships", Journal of Business & Industrial Marketing, Vol. 26 No. 6, pp. 395-406. https://doi.org/10.1108/08858621111156395
Publisher
:Emerald Group Publishing Limited
Copyright © 2011, Emerald Group Publishing Limited