Implementing Total Quality Management with Action Learning

Abstract

It is suggested that using total quality management (TQM) in conjunction with action learning can bring exceptional benefits to an organisation, in terms of improved quality and personnel awareness. With the example of Japan and the USA (to a lesser extent) in mind, the methods to achieve a transformation in European work attitudes are outlined.

Citation

Tattersall, J. (1989), "Implementing Total Quality Management with Action Learning", International Journal of Public Sector Management, Vol. 2 No. 3. https://doi.org/10.1108/09513558910000176