Developing a culture of quality within the United Kingdom healthcare system
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 July 2001
Abstract
It is established that there are three levels of quality, technical, generic and systemic with systemic being the preferred goal for Salford Royal Hospitals NHS Trust (SRHT). In an effort to achieve their goal SRHT embarked on using the EFQM Excellence Model to provide one overarching framework for all their quality initiatives. The article explains SRHT’s approach to implementation and integration in addition to providing a flavour of the outcomes observed from the journey so far. In essence, many benefits were realised, some aspired to, some unexpected and all worthwhile and welcomed. However, even after seven years the organisation still does not have full deployment, which confirms that efforts to assure excellence need to be relentless if there is to be a sustainable culture change that puts quality at the heart of day‐to‐day decision making.
Keywords
Citation
Stahr, H. (2001), "Developing a culture of quality within the United Kingdom healthcare system", International Journal of Health Care Quality Assurance, Vol. 14 No. 4, pp. 174-180. https://doi.org/10.1108/09526860110394240
Publisher
:MCB UP Ltd
Copyright © 2001, MCB UP Limited