A mens’ meeting place: quality and service effectiveness
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 February 2002
Abstract
An audit on quality and service effectiveness at a community mens’ meeting place located in Kwinana, Western Australia, was undertaken using the tools for reviewing mental health services, in accordance with the 1997 National Standards for Mental Health Services. A psychologist collected data, throughout a six‐week period, using client and chart assessment. A total of 36 consumers, four counsellors and the coordinator were interviewed, both formally and informally. The questions asked reflected the specific criteria related to each standard. Following a review of the results a detailed follow‐up and feedback plan was developed, with the suggestion to implement and review organisation specific policies and practices using the 360‐degree cycle of monitoring, assessing, taking action, follow‐up and feedback.
Keywords
Citation
Pennebaker, D. and Vogels, R. (2002), "A mens’ meeting place: quality and service effectiveness", International Journal of Health Care Quality Assurance, Vol. 15 No. 1, pp. 17-24. https://doi.org/10.1108/09526860210415579
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited