Eight essentials of performance measurement

Abstract

A well‐designed performance measurement system is vital for ensuring that organisations deliver cost‐effective, high‐quality services that meet the needs of service users. Without feedback on all important aspects and a system for ensuring that the organisation acts on that information, managers are struggling in the dark to improve services. However, performance measurement is not easy, particularly in health and public services where a wide range of stakeholders is involved. This article discusses what the author considers to be the eight essentials of performance measurement. Though described in the context of health and social care, they are important for organisations in all sectors.

Citation

Moullin, M. (2004), "Eight essentials of performance measurement", International Journal of Health Care Quality Assurance, Vol. 17 No. 3, pp. 110-112. https://doi.org/10.1108/09526860410532748