The future healthcare and quality

Abstract

Purpose

The purpose of this paper is to assess the future of healthcare and quality.

Design/methodology/approach

The paper describes six future healthcare systems based on four archetypes.

Findings

Instead of dealing with process oriented practice, management participation, financial incentives and capacity management, the emphasis should be on communication, education, shared decisions and quality of life.

Originality/value

The paper makes it clear that quality improvement efforts should be centred on the needs and wishes of patients, recognising patients' expertise, values and preferences.

Citation

Moumtzoglou, A. (2007), "The future healthcare and quality", International Journal of Health Care Quality Assurance, Vol. 20 No. 4, pp. 277-280. https://doi.org/10.1108/09526860710754343