Quality improvement in primary care: ethical issues explored

Abstract

Purpose

Quality improvement (QI) processes in family medicine are becoming increasingly complex. Their influence on the organisation of the sector and on the daily work processes is profound and increasing. The literature indicates that many ethical issues are arising from QI work. Therefore this paper aims to identify the experiences of professionals involved in planning and performing QI programmes in European family medicine on the ethical implications involved in those processes.

Design/methodology/approach

Four focus groups were carried out with 29 general practitioners (GPs) and administrators of general practice quality work in Europe. Two focus groups comprised EQuiP members and two focus groups comprised attendees to an invitational conference on QI in family medicine held by EQuiP in Barcelona in November 2006.

Findings

Four overarching themes were identified, including implications of using patient data, prioritising QI projects, issues surrounding the ethical approval dilemma and the impact of QI. Each theme was accompanied by an identified solution.

Practical implications

Prioritising is necessary and in doing that GPs should ensure that a variety of work is conducted so that some patient groups are not neglected. Transparency and flexibility on various levels is necessary to avoid harmful consequences of QI in terms of bureaucratisation, increased workload and burnout on part of the GP and harmful effects on the doctor‐patient relationship. There is a need to address the system of approval for national QI programmes and QI projects utilising more sophisticated methodologies.

Originality/value

This study provides data from GPs who are experienced quality improvers across 17 countries. Many ethical issues were identified and it was possible to clearly map the themes and their relationships and to summarise the identified solutions from an international perspective.

Citation

Tapp, L., Elwyn, G., Edwards, A., Holm, S. and Eriksson, T. (2009), "Quality improvement in primary care: ethical issues explored", International Journal of Health Care Quality Assurance, Vol. 22 No. 1, pp. 8-29. https://doi.org/10.1108/09526860910927925