Quality Circles: Creating Opportunities for Management and for Staff

Abstract

The monitoring and reviewing of quality in health care and services offered in New South Wales, Australia, is addressed. The use of quality circles to improve the administrative, catering, cleaning and maintenance services of two hospitals in the area are described.

Citation

King, B. (1990), "Quality Circles: Creating Opportunities for Management and for Staff", International Journal of Health Care Quality Assurance, Vol. 3 No. 4. https://doi.org/10.1108/09526869010004451