Developing standards for patient information

Abstract

Presents a review of the patient information literature used in the Taunton and Somerset NHS Trust. Describes the changes made to this literature in an attempt to improve the patient experience of the health care delivery. Highlights that appropriate, timely and effective communication with patients can improve the effectiveness of care and the efficiency with which it is delivered.

Citation

Richardson, K. and Moran, S. (1995), "Developing standards for patient information", International Journal of Health Care Quality Assurance, Vol. 8 No. 7, pp. 27-31. https://doi.org/10.1108/09526869510101610