Designing Performance Management Systems for Total Quality Implementation

Abstract

Based on recently proposed principles of total quality management (TQM), takes a system‐oriented perspective with regard to the design of performance management systems in organizations. The underlying premiss of this orientation is that methods for managing individual and group performance must be compatible with continuous improvement efforts and customer‐based TQM strategies.

Citation

Waldman, D.A. (1994), "Designing Performance Management Systems for Total Quality Implementation", Journal of Organizational Change Management, Vol. 7 No. 2, pp. 31-44. https://doi.org/10.1108/09534819410056113