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Achieving breakthrough performance improvement: results of implementing a fit‐for‐purpose total management system

Y.K. Chan (Y.K. Chan is Safety and Quality Development Manager at the MTR Corporation Ltd, Hong Kong.)
P. Gaffney (P. Gaffney is Operations Director, at the MTR Corporation Ltd, Hong Kong.)
K. Neailey (K. Neailey is Academic Director of Engineering, Department of Engineering, University of Warwick, Coventry, UK.)
W.H. Ip (W.H. Ip is Associate Director of the Integrated Graduate Development Scheme, The Hong Kong Polytechnic University, Hong Kong.)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 October 2002

1885

Abstract

The Mass Transit Railway Corporation Ltd (MTR) of Hong Kong implemented a total management system (TMS) in its operations engineering department in 1998. In view of the many benefits brought about by TMS upon its implementation, the system has extended to cover the railway operations since 1999. Comparing performance before and after the implementation of TMS, almost all balanced scorecard indicators have shown improvement well beyond the target levels. This paper highlights the performance differences before and after the implementation of the TMS.

Keywords

Citation

Chan, Y.K., Gaffney, P., Neailey, K. and Ip, W.H. (2002), "Achieving breakthrough performance improvement: results of implementing a fit‐for‐purpose total management system", The TQM Magazine, Vol. 14 No. 5, pp. 293-296. https://doi.org/10.1108/09544780210439725

Publisher

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MCB UP Ltd

Copyright © 2002, MCB UP Limited

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