The demise of total quality management (TQM)

Abstract

Total quality management (TQM) was deemed by many, a decade or so ago, to be a management movement so significant that it was a paradigm change capable of completely reorienting corporate management responsibilities. It was the answer to the product quality challenge from Japan. It made quality “job number one”. TQM was to provide the interdepartmental connections and the sharing of information, goals, and responsibilities that would assure complete organizational realignment to customer needs. It sounded good and pragmatically made sense being just “too logical” not to work. So, where is it now?

Citation

Dayton, N.A. (2003), "The demise of total quality management (TQM)", The TQM Magazine, Vol. 15 No. 6, pp. 391-396. https://doi.org/10.1108/09544780310502723