TISIT: a model for integrating TQM with software and information technologies
Abstract
Purpose
A model called TQM integrated with software and information technologies (TISIT), that integrates the TQM foundations with software and information technologies, is proposed in this paper. The organisations are enabled to reduce or eliminate the gaps, which are created due to customer expectations and actual deliveries by this model.
Design/methodology/approach
The experience of conducting six case studies, an exploratory study, and literature studies were conglomerated to design a model called TISIT.
Findings
The TISIT model is capable of eliminating or at least reducing the perception, understanding, design, process and operations gaps which have emerged in today's organisations due to global competition.
Research limitations/implications
Despite its capability in bridging the gaps, the TISIT model is yet to be tested against the factors, namely amount of investment needed, skill of the human resources, and their outcome on the profitability of the companies.
Originality/value
Some researchers have identified the gaps that have emanated in today's organisations due to global competition. However, a model to eliminate or at least reduce these gaps has not been contributed so a by any researcher. The TISIT model proposed in this paper overcomes this research lacuna.
Keywords
Citation
Gunasekaran, N., Arunachalam, V.P. and Devadasan, S.R. (2006), "TISIT: a model for integrating TQM with software and information technologies", The TQM Magazine, Vol. 18 No. 2, pp. 118-130. https://doi.org/10.1108/09544780610647847
Publisher
:Emerald Group Publishing Limited
Copyright © 2006, Emerald Group Publishing Limited