Process Improvements through Benchmarking
B. Mustafa Pulat
(Technical
Manager, AT&T Network Systems, PO Box 26060, Oklahoma City, OK
73126‐0060, USA.)
1766
Abstract
In the last three years, benchmarking has made its mark in the list of major process and product improvement tools. Those who are interested in process design and improvement may find this tool to be fast‐acting and effective. Presents the basic elements of benchmarking with tips on working with consultants. Finally, provides experiences from a tele‐communications equipment manufacturer.
Keywords
Citation
Mustafa Pulat, B. (1994), "Process Improvements through Benchmarking", The TQM Magazine, Vol. 6 No. 2, pp. 37-40. https://doi.org/10.1108/09544789410054019
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited