How to Sustain the Total Quality Management Process after the First 12 Months
Klaus Lund
(Managing Director of ProMentor Management A/s, Gl. Bakkegaard,
Klovtoftegade 46,2630 Taastrup, Denmark. Tel: (45) 43 71 6400; Fax: (45)
43 71 4565)
Claus Thomsen
(General Manager of ProMentor Management A/s, Gl.
Bakkegaard, Klovtoftegade 46,2630 Taastrup, Denmark. Tel: (45) 43 71
6400; Fax: (45) 43 71 4565)
541
Abstract
Describes symptoms of a TQM process not working. From eight years experience working with TQM in the service industries, an 11‐point plan has been devised for sustaining the TQM process after the first 12 months
Keywords
Citation
Lund, K. and Thomsen, C. (1994), "How to Sustain the Total Quality Management Process after the First 12 Months", The TQM Magazine, Vol. 6 No. 5, pp. 47-49. https://doi.org/10.1108/09544789410067880
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited