BPR: Hype or Reality?
David Jackson
(Manager in Unisys’ Worldwide
Information Services Division. He specializes in helping clients to
build and sustain customer‐focused organizations)
1482
Abstract
Examines the latest management fad, business process re‐engineering (BPR). Argues that while little is really new, the need for organizations to embrace process improvement is high. Discusses some key success factors for organizations taking the BPR route.
Keywords
Citation
Jackson, D. (1994), "BPR: Hype or Reality?", The TQM Magazine, Vol. 6 No. 6, pp. 19-22. https://doi.org/10.1108/09544789410073603
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited