TQM in Glaxo India ‐ a step‐by‐step implementation process
Richard M. Blythe
(Former Technical Director of Glaxo India, Mumbai, India)
Hema Rao
(Manager, TQM for Glaxo India, Mumbai, India)
Naresh Shahani
(Director of Qualteam Consultants, Mumbai, India)
2006
Abstract
Describes a quality improvement initiative at Glaxo Wellcome India ‐ the Glaxo Wellcome Excellence Process. Illustrates the programme in detail. Concludes with some observations on progress to date and the changes in the organization’s culture as a result.
Keywords
Citation
Blythe, R.M., Rao, H. and Shahani, N. (1997), "TQM in Glaxo India ‐ a step‐by‐step implementation process", The TQM Magazine, Vol. 9 No. 2, pp. 98-105. https://doi.org/10.1108/09544789710165536
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited