Performance improvement: was W. Edwards Deming wrong?
H. James Harrington
(H. James Harrington is an International Quality Advisor, Ernst & Young LLP, San Jose, California, USA)
2827
Abstract
Performance evaluations (appraisals) have been blamed for everything from team destruction to personal demoralization. The problem is not the concept of performance evaluation but the way they have been implemented. This technical report provides a sound path to effect constructive appraisals.
Keywords
Citation
Harrington, H.J. (1998), "Performance improvement: was W. Edwards Deming wrong?", The TQM Magazine, Vol. 10 No. 4, pp. 230-237. https://doi.org/10.1108/09544789810222595
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited