Hoshin kanri ‐ a participative way of quality management in Japan
Abstract
The essential steps of “hoshin kanri”, or policy management, in Japanese companies are described. They are annual policy and medium‐ to long‐term policy, basic company philosophy and quality policy, converting methodological policy into objective policy, the composition of policy, two deployment styles of target ‐ top‐down and bottom‐up, target deployment and “catch‐ball”, and top management internal quality control audit
Keywords
Citation
Kondo, Y. (1998), "Hoshin kanri ‐ a participative way of quality management in Japan", The TQM Magazine, Vol. 10 No. 6, pp. 425-431. https://doi.org/10.1108/09544789810239155
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited