Leading the Largest Catering Firm in Holland: A Matter of Character

Abstract

Explains what makes a good manager in the words of the managing director of the largest catering firm in The Netherlands and leader in a fast growing market. In 1991 Van Hecke served 250,000 meals a day at 750 different staff restaurants. Since catering is people′s business and management centres on people, good leadership is essential for Van Hecke – it implies an open mind, charisma, natural authority, dominance and vision. Within Van Hecke, leadership is not only a skill, but an attitude. Conclusion: it is a matter of character.

Citation

Rijnierse, J.G.A. (1992), "Leading the Largest Catering Firm in Holland: A Matter of Character", International Journal of Service Industry Management, Vol. 3 No. 2, pp. 23-29. https://doi.org/10.1108/09564239210011962