What the Service World Needs Now: Leadership Lessons from the 1980s to the 1990s

Abstract

Describes five negative business trends of the 1980s: too much lack of social responsibility; one‐man show companies; good‐weather captains; conglomerates; and mistreatment of young and promising personnel. Based on these trends, offers ten leadership lessons for the 1990s: we need more shared leadership; integrity; multicultural skills; wiser unions and press; care in shareholder and board relationships; mindful interpretations of financial facts; integration of marketing and technology; and creativity.

Citation

Keller, N. and Wilderom, C. (1992), "What the Service World Needs Now: Leadership Lessons from the 1980s to the 1990s", International Journal of Service Industry Management, Vol. 3 No. 2, pp. 45-57. https://doi.org/10.1108/09564239210012006