Phenomenology of embodied productivity in services
International Journal of Service Industry Management
ISSN: 0956-4233
Article publication date: 1 October 1998
Abstract
Approaches the issue of productivity in services from a phenomenological perspective. Refers to embodiment, expression and emotion in working life of services. Discusses an understanding of post‐industrial service work and a corresponding service‐productivity culture. Presents the concept of “communities of productive practice”. Offers managerial and organizational implications for an embodied productivity.
Keywords
Citation
Küpers, W. (1998), "Phenomenology of embodied productivity in services", International Journal of Service Industry Management, Vol. 9 No. 4, pp. 337-358. https://doi.org/10.1108/09564239810228858
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited