Capital and other inputs in the production of services: What impact on service relationships?

Abstract

Production of services requires the use of equipment and raw materials. It seems difficult, however, to study the connection between these devices and production of services. Service activities can be represented as a structure of relations. On which elements of the service structure and with what specific consequences does the capital core of service activities act? After having proceeded to a macroeconomic examination of this connection, the survey takes a microeconomic approach, applied to US legal business. The conclusion is that the dead ends observed in the macroeconomic studies of service productivity could be partially eliminated thanks to this kind of analysis.

Citation

Delaunay, J. (1999), "Capital and other inputs in the production of services: What impact on service relationships?", International Journal of Service Industry Management, Vol. 10 No. 2, pp. 157-171. https://doi.org/10.1108/09564239910264325