Retail Insights ‐ Autumn 1997

Abstract

Quality management has come a long way since the obsession with total quality management of the 1980s. Industry leaders and “management thinkers” have increasingly focused on quality initiatives in terms of customer expectations rather than suppliers’ measures. This has helped to ensure that investment in new products and services is market led, which in turn leads to better overall business performance.

Citation

Pollitt, D. (1997), "Retail Insights ‐ Autumn 1997", International Journal of Retail & Distribution Management, Vol. 25 No. 7, pp. 1-16. https://doi.org/10.1108/09590552199700003