TOTAL QUALITY MANAGEMENT IN THE UK RETAIL SECTOR
International Journal of Retail & Distribution Management
ISSN: 0959-0552
Article publication date: 1 April 1993
Abstract
Reviews the level of awareness and use of total quality management (TQM) in the UK retail sector. Surveys top management in retailing for views on TQM and reviews the results to establish knowledgeability of quality issues and the degree of receptiveness to TQM. Seeks views on process improvement and priority business areas, to establish the extent of compatibility between retailer goals and the TQM approach. Considers the potential use of TQM as a means of driving quality improvement in the light of theory, experience and the survey.
Keywords
Citation
Porter, L.J. and Smith, G.S. (1993), "TOTAL QUALITY MANAGEMENT IN THE UK RETAIL SECTOR", International Journal of Retail & Distribution Management, Vol. 21 No. 4. https://doi.org/10.1108/09590559310040460
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited