Department stores in troubled waters: a Singapore encounter

Abstract

Focuses on the difficulties faced by department stores in Singapore. Losing their prominence as a favourite shopping concept this retail format will need to adapt quickly or further ground will be lost to foreign competitors and new retailing formats. Creative strategies include tighter cost control, more recreational value, better customer service programmes, market expansion and niche marketing.

Citation

Chong, L. (1996), "Department stores in troubled waters: a Singapore encounter", International Journal of Retail & Distribution Management, Vol. 24 No. 1, pp. 34-39. https://doi.org/10.1108/09590559610107111