Hospitality operating systems

Abstract

Reconciles the traditional view of hospitality operations based on process analysis, with the more recent output‐based model, by identifying four levels of hospitality operations management. Process analysis is appropriate for understanding operating systems; and output analysis for operational management.

Citation

Jones, P. and Lockwood, A. (1995), "Hospitality operating systems", International Journal of Contemporary Hospitality Management, Vol. 7 No. 5, pp. 17-20. https://doi.org/10.1108/09596119510090690