The dot‐com meltdown: what does it mean for teaching and research in services?

Abstract

Gives a brief review of factors underlying dot‐com failures. Suggests implications for future research and teaching in different aspects of service management, concluding that case histories of dot‐com failures are a rich source for discussion and analysis.

Citation

Lovelock, C. (2001), "The dot‐com meltdown: what does it mean for teaching and research in services?", Managing Service Quality: An International Journal, Vol. 11 No. 5, pp. 302-306. https://doi.org/10.1108/09604520110405247