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Culture, the built environment and healthcare organizational performance

Larry A. Mallak (Larry A. Mallak is an Associate Professor at Western Michigan University, Kalamazoo, Michigan, USA.)
David M. Lyth (David M. Lyth is a Professor in the Department of Industrial and Manufacturing Engineering at Western Michigan University, Kalamazoo, Michigan, USA.)
Suzan D. Olson (Suzan D. Olson is Director of the Clinical Trials Administrative Program, at Western Michigan University, Kalamazoo, Michigan, USA.)
Susan M. Ulshafer (Susan M. Ulshafer is Senior Vice President of Human Resources and Organizational Development at Bronson Healthcare Group, Kalamazoo, Michigan, USA.)
Susan M. Ulshafer (Susan M. Ulshafer is Senior Vice President of Human Resources and Organizational Development at Bronson Healthcare Group, Kalamazoo, Michigan, USA.)
Frank J. Sardone (Frank J. Sardone is President and Chief Executive Officer, at Bronson Healthcare Group, Kalamazoo, Michigan, USA.)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 February 2003

5671

Abstract

Healthcare organization performance is a function of many variables. This study measured relationships among culture, the built environment, and outcome variables in a healthcare provider organization. A culture survey composed of existing scales and custom scales was used as the principal measurement instrument. Results supported culture strength’s links with higher performance levels and identified the built environment’s role as a moderating variable that can lead to improved processes and outcomes. Job satisfaction and patient satisfaction were found to be significantly and positively correlated with culture strength and with ratings of the built environment.

Keywords

Citation

Mallak, L.A., Lyth, D.M., Olson, S.D., Ulshafer, S.M., Ulshafer, S.M. and Sardone, F.J. (2003), "Culture, the built environment and healthcare organizational performance", Managing Service Quality: An International Journal, Vol. 13 No. 1, pp. 27-38. https://doi.org/10.1108/09604520310456690

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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