Introduction to the special issue on service innovation management
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 December 2005
Abstract
Purpose
This paper introduces the special issue on service innovation management.
Design/methodology/approach
Provides a brief review of the papers within the issue.
Findings
Compares and contextualizes the contributions, finding that the papers use state of the art methodologies and each furthers knowledge of service innovation management – a recently emerged academic discipline.
Originality/value
The perspectives considered represents a small sample of the diversity that exists within this area.
Keywords
Citation
van Riel, A.C.R. (2005), "Introduction to the special issue on service innovation management", Managing Service Quality: An International Journal, Vol. 15 No. 6, pp. 493-495. https://doi.org/10.1108/09604520510633989
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited