Getting the right focus
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 May 1992
Abstract
Discusses teamwork as an effective force for TQM, highlighting the need to be correctly focused to enable it to become a way of life in the organization. Explores the concept of teams in respect of improving processes, and looks at the “work” team, the “system” team and the “process managers” in specific detail. Suggests that the three types of team outlined in the article represent a complete alternative to hierarchical thinking about structure.
Keywords
Citation
Davis, R. (1992), "Getting the right focus", Managing Service Quality: An International Journal, Vol. 2 No. 5, pp. 247-250. https://doi.org/10.1108/09604529210029443
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited