Trust in teams
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 May 1992
Abstract
Outlines team development at the Aylesbury Vale Community Health Care NHS Trust, highlighting structure, culture and techniques of QITs, and the bias for action. Suggests that the key to empowerment is showing staff that they have gained the skill, confidence and support from senior management to innovate and change/improve the service.
Keywords
Citation
Koch, H. and Sabugueiro, J.M. (1992), "Trust in teams", Managing Service Quality: An International Journal, Vol. 2 No. 5, pp. 279-281. https://doi.org/10.1108/09604529210029515
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited