Advanced
search

To read this content please select one of the options below:

Total Quality and Management: A Second Conversation

Jon Choppin (Total Quality Consultant who has worked with a wide variety of organizations, including many with household names in all sectors of industry. He is author of Quality through People, SPC‐Made Easy and many other work‐books and articles. He has chaired the BQF working party to develop the principles of TQM, and is also a member of the IEE professional group advising the Institute on TQM. He can be contacted on 0787 461227, or Freepost, Sible Hedingham, Essex CO9 3BR, UK.)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 August 1994

1288

Abstract

Examines, in the form of a second amusing discussion, ways in which total quality can be implemented in a company. Looks at the role of managers and how their roles would be affected by the introduction of total quality. Concludes that education could be the key to helping managers to change.

Keywords

Citation

Choppin, J. (1994), "Total Quality and Management: A Second Conversation", Managing Service Quality: An International Journal, Vol. 4 No. 4, pp. 6-8. https://doi.org/10.1108/09604529410065180

Publisher

:

MCB UP Ltd

Copyright © 1994, MCB UP Limited

Related articles

Manage cookies

We’re listening — tell us what you think

Join us on our journey