The Editor Interviews...: Bob Coleman, Director of Customer Services, Air UK Ltd
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 February 1994
Abstract
Relates an interview by the Editor of MSQ with Bob Coleman, Director of Customer Services, Air UK Ltd. Explores Air UK’s policy towards customer service and how it assesses what is important to the customer. Finds out Air UK’s stance towards ISO 9000 and its objectives for the future.
Keywords
Citation
Taylor, C. (1994), "The Editor Interviews...: Bob Coleman, Director of Customer Services, Air UK Ltd", Managing Service Quality: An International Journal, Vol. 4 No. 1, pp. 11-13. https://doi.org/10.1108/09604529410796099
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited