Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb054434. When citing the article, please cite: Michael S. Dell, (1993), “Making the right choices for the new consumer”, Planning Review, Vol. 21 Iss: 5, pp. 20 - 22.

Citation

(1994), "Erratum", Managing Service Quality: An International Journal, Vol. 4 No. 2, pp. 22-25. https://doi.org/10.1108/09604529410796161