Jonathan Dandy interviews...Malcolm Franks, chief executive of the British Quality Foundation
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 October 1995
Abstract
Discusses in interview form the progress and impact of the UK Quality Awards on British Industry. Malcolm Franks, the interviewee and CEO of the British Quality Foundation, concludes that the UK has a long way to go to improve productivity. Proposes that the UK Quality Awards are a step in the right direction.
Keywords
Citation
Franks, M. and Dandy, J. (1995), "Jonathan Dandy interviews...Malcolm Franks, chief executive of the British Quality Foundation", Managing Service Quality: An International Journal, Vol. 5 No. 5, pp. 6-11. https://doi.org/10.1108/09604529510100422
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited