Troubles with TQM – Pirelli Cables Australia Limited

Abstract

A key strategic objective behind the introduction of TQM centres on ensuring employee commitment and participation in continuous process innovation for the purpose of improving operational efficiencies and developing a competitive edge within the expanding and dynamic marketplace. Although TQM has many of its roots in the principles of total quality control, the main objectives of many current programmes rest on revising existing organizational attitudes and belief systems. Uses the experience of Pirelli Cables to describe employee responses to the process of establishing a “quality culture” and to illustrate how Japanese TQM programmes may not be well suited to building employee commitment within an Australian workforce which is culturally very diverse.

Citation

Dawson, P. (1995), "Troubles with TQM – Pirelli Cables Australia Limited", Managing Service Quality: An International Journal, Vol. 5 No. 6, pp. 18-20. https://doi.org/10.1108/09604529510104347