Design to distribution – aiming to be the best of the best
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 December 1995
Abstract
Examines D2D (Design to Distribution Ltd), which won the 1994 European Quality Award. Discusses its methods for competition and company missions, before listing its customers. Briefly describes among other things such factors as leadership, policy and strategy, resource management, self‐assessment, customer satisfaction and impact on society. Concludes by reviewing business results.
Keywords
Citation
Rafferty, P. (1995), "Design to distribution – aiming to be the best of the best", Managing Service Quality: An International Journal, Vol. 5 No. 6, pp. 9-12. https://doi.org/10.1108/09604529510796548
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited