Total quality appraisals

Abstract

Examines, in the form of an amusing discussion, a total quality approach to appraisals set during a company expansion. Questions and examines the value of appraisals for both staff and management. Through the character of Thomas Quentin Makepeace, argues that the job descriptions proscribe and limit activity rather than create opportunities for development.

Citation

Choppin, J. (1996), "Total quality appraisals", Managing Service Quality: An International Journal, Vol. 6 No. 4, pp. 41-43. https://doi.org/10.1108/09604529610120276