Investing in people: a perspective from Northern Ireland tourism ‐ part I

Abstract

Describes recent developments in the Northern Ireland tourist industry (following the ceasefire), which led to a 67 per cent increase in holiday traffic in 1995, and the impact of the recent return to violence. Investors in People is seen as a way of overcoming some of the problems brought about by a lack of training in the Northern Ireland tourism sector. Initiatives included a regional training strategy, a tourism training plan and a total quality management initiative as well as adopting the Investors in People standard.

Citation

O’Neill, M.A. (1996), "Investing in people: a perspective from Northern Ireland tourism ‐ part I", Managing Service Quality: An International Journal, Vol. 6 No. 4, pp. 36-40. https://doi.org/10.1108/09604529610145873