Design for change in a home health agency
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 February 1998
Abstract
Notes that home health care is currently in a state of flux as it awaits major changes such as those relating to prospective reimbursements. Focuses on Home Health Care of Greater Newburyport. Looks at the history of this organization and the reasons behind the need to redesign. Considers factors relating to core process redesign. Concludes by outlining positive results of the redesign process.
Keywords
Citation
Poirier, E.A. and Moran, J.W. (1998), "Design for change in a home health agency", Managing Service Quality: An International Journal, Vol. 8 No. 1, pp. 19-23. https://doi.org/10.1108/09604529810199359
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited