Customer‐driven Designs through QFD
Keith Nichols
(The Manufacturing Consultant
Director at EDS, UK. He was formerly UK Marketing Manager (concurrent
engineering) for Digital Equipment Co. Ltd and prior to joining Digital
he spent some 15 years in shipbuilding, defence, electronics and CAD/CAM
organizations. He has worked and managed various product functions
including design, production engineering, support and marketing. He has
first hand experience in moving organizations over to product teams and
implementing “right first time” methods. Mr Nichols may be
contacted at EDS, Centrum House, 101‐103 Fleet Rd, Fleet, Hampshire,
GU13 8NZ. Tel: 0252 818026.)
Derek Flanagan
(Programme Manager at
Varian Oncology Systems (UK), part of Varian‐Tem Ltd, Crawley, UK. He
can be contacted on Tel: 0293 531244; Fax: 0293 510260.)
1946
Abstract
Combines some of the challenges which the authors have experienced in applying quality function deployment (QFD) to different applications in achieving better, cheaper, faster products to market. Highlights the issues, conflicts, decision points and the ways forward in achieving results. Shares experiences with the reader.
Keywords
Citation
Nichols, K. and Flanagan, D. (1994), "Customer‐driven Designs through QFD", World Class Design to Manufacture, Vol. 1 No. 6, pp. 12-19. https://doi.org/10.1108/09642369210071307
Publisher
:MCB UP Ltd
Copyright © 1994, Company