Applying the organizational failure diagnosis model to the study of information systems failure

Abstract

Purpose

Proposes to analyze known case studies of information systems failure.

Design/methodology/approach

Uses the organizational failure diagnosis model.

Findings

Finds that there is the need to assess the organization's “health” prior to information systems development and to raise the organization's actual capacity for systems development to the necessary levels for success.

Originality/value

Previous studying of these cases has underplayed the role of technical problems as the surface manifestations of deeper‐rooted organizational pathologies causing the failure. The usefulness of the organizational failure diagnosis model is shown in recognizing these deeper‐rooted issues and a number of suggestions are made for the prevention of failure.

Citation

Goulielmos, M. (2005), "Applying the organizational failure diagnosis model to the study of information systems failure", Disaster Prevention and Management, Vol. 14 No. 3, pp. 362-377. https://doi.org/10.1108/09653560510605027